How to make your Help Center future-proof: embracing key trends

Discover the latest trends and technologies transforming hardware help centers. Learn how AI-powered virtual assistants, AR/VR, and self-service options are shaping the future of customer support. Unlock insights and best practices to elevate your help center and drive business success.

company news

Making Mavenoid even more secure and accessible for global hardware brands and their customers

Mavenoid Product Assistant, is now accessible and WCAG AA compliant. That means, no matter what your customers' access needs are, our product will be usable by all.

product pulse

Product Pulse: January 2023

Greetings! It's time to take a look at what's new in the world of Mavenoid. Our latest January 2023 Product Pulse is packed with exciting updates. Let's dive in!

customer support

Disrupting support with IoT and connectedness

We’re living through a technological revolution. The best way to stand out from the crowd is to develop your strategy in a way that doesn’t just account for IoT—build a strategy that’s based on IoT.

hardware support

Strategically cutting costs with automation

In today’s economy, where many companies are feeling immense pressure, there’s a need to become lean and cut costs. With a recession looming (or already here), companies everywhere are being forced to get creative about how they provide a great support experience with stagnant or shrinking budgets.

hardware support

2023 Product Support Trends: What to Expect?

This blog post explores emerging hardware trends, and how they will impact the product support landscape in the coming year. Hopefully, this input will be helpful for shaping your 2023 support strategy.

product pulse

2022 in review: a year of change, uncertainty, and innovation

As we reach the end of 2022, we look back at the hardware trends that have had a significant influence on the industry this year. From recession and increased focus on sustainability to adoption of cloud platform solutions and AI, the hardware market has definitely been transformed.

culture

Mavenoid’s IRL meet-ups and why they are important for a remote-first company

Like many other companies worldwide, Mavenoid became a remote-first company when the pandemic hit in March 2020. During the next two years, we went from being a team of 10, all working from our office in Stockholm, to being a remote 74 person company located in 15 countries across the globe.

product pulse

Product Pulse: October 2022

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

customer support

Why Does Implementation Speed Matter for Product Support?

In today’s fast-paced, digital environment, customers are quick to change loyalties and give their business to competitors if your support experience is lacking.

chatbots

Mavenoid Is Not a Chatbot

In this blog post, we explore why chatbots often fall short for hardware support—and how you can provide superior support with a hybrid AI solution that actually solves customer pain points.

product pulse

Product Pulse: July-September 2022

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

hardware support

Why Mavenoid Was Built for Product Support

Efficiency, personalization, and seamlessness are the name of the game of customer support in 2022—and here’s how Mavevoid delivers.

company news

Announcing Mavenoid’s Series B — and how we’re building the world’s leading platform for product support

Today, Mavenoid announced our $30 Million Series B fundraising round, led by Smedvig Capital.

video support

5 Ways Video Support Improves Customer Service

In this post, we’ll cover five key benefits of video support, and why it’s a vital part of a successful hybrid support model.

customer support

How Much Are Product Returns Really Costing You? (Hint: It Could Be Millions)

In this blog post, we explore the following: What are no-fault found (NFF) returns? Why are they costing companies so much money? What can support teams do to address NFF returns and improve customer satisfaction?

product pulse

Product Pulse: June 2022

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

customer support

Guide: The ultimate support guide  for consumer electronic brands

If you’re wondering what steps you can take to improve your consumer electronics support, Mavenoid is here to help. Download our new guide, where we’ll share proven strategies for providing exceptional consumer electronics support and highlight solutions that drive lasting success.

product pulse

Product Pulse: May 2022

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

product updates

AI Retrieval updates — Streamline self-service support

AI Retrieval is the Mavenoid tool used for hardware customers to self-service their products. With it, you can increase self-service coverage while decreasing your time to resolution and support team maintenance costs.

chatbots

Deflection vs. Resolution: Why chatbots struggle in tech support

This blog post explores the difference between deflection rate and resolution rate, why support chatbots focus on deflection rate, and how your customer support team can measure metrics that count.

hardware support

Diagnostic vs. Decision Tree Approach - Which is right for your support?

This blog post will break down both what the decision tree and diagnostic approach are and will explain why diagnosing the root cause of a problem is so important in helping truly resolve customers issues.

culture

Meet Mavenoid — Q&A with Mavenoid's Head of Customer Success Mike Platek

We virtually sat down with Mike Platek, Mavenoid’s Head of Customer Success, to learn more about his role at Mavenoid and his experience since joining 0ver a year ago as one of the first people in the US.

product pulse

Product Pulse: April 2022

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

product support

Version History

With the recent Version History enhancements, not only can content creators see who made edits and when, you can now also undo the changes by reverting to the previously published version of the flow.