chatbots Deflection vs. Resolution: Why chatbots struggle in tech support This blog post explores the difference between deflection rate and resolution rate, why support chatbots focus on deflection rate, and how your customer support team can measure metrics that count.
technical support Why GPT-3 is a big deal for customer support AI text generation is fast approaching human-like levels, revolutionizing the way many industries do business. And it's already making customer support more efficient.
technical support Product support is about pain Resolving requests is treating pain, but that’s only half the job. The way product support helps move the company forward is by preventing pain.