Galina Ryzhenko

2023 Product Support Trends: What to Expect?

This blog post explores emerging hardware trends, and how they will impact the product support landscape in the coming year. Hopefully, this input will be helpful for shaping your 2023 support strategy.

product pulse

2022 in review: a year of change, uncertainty, and innovation

As we reach the end of 2022, we look back at the hardware trends that have had a significant influence on the industry this year. From recession and increased focus on sustainability to adoption of cloud platform solutions and AI, the hardware market has definitely been transformed.

product pulse

Product Pulse: October 2022

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

product pulse

Product Pulse: July-September 2022

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

product pulse

Product Pulse: June 2022

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

product pulse

Product Pulse: May 2022

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

product updates

AI Retrieval updates — Streamline self-service support

AI Retrieval is the Mavenoid tool used for hardware customers to self-service their products. With it, you can increase self-service coverage while decreasing your time to resolution and support team maintenance costs.

product pulse

Product Pulse: April 2022

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

product pulse

Product Pulse: March 2022

This is Galina, Head of Product at Mavenoid. The key themes of this month’s Product Pulse are flexibility, context, and team collaboration. Read on to learn more about our updates.

product pulse

Product Pulse: February 2022

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

hardware support

Introducing AI Retrieval

AI Retrieval is the new tool you need for your customers to self-service their products. With it, you can increase self-service coverage while decreasing your time to resolution and support team maintenance costs. Read on to learn what AI Retrieval is, how it works, and where you can implement it.

product pulse

Product Pulse: January 2022

In January, our team prioritized helping hardware brands scale their product support and facilitating connectivity with other apps they use most. Companies can go live with Mavenoid in just a few days or weeks, with maximum coverage of products and scenarios, with minimal effort.

product pulse

Product Pulse: December 2021

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

product pulse

Product Pulse: November 2021

Our product team has released several exciting updates, aimed at providing everyone with a smart product assistant right at their fingertips, as well as empowering every support team to provide delightful support.

company news

Introducing Mavenoid's Intent Recognition V4

This blog post will outline everything you need to know about Intent Recognition and how it is related to providing phenomenal support. Let’s get started.

technical support

Introducing Mavenoid’s Flow Advisor - How Flow Advisor Improves Product Support Efficiency

At Mavenoid, we recognize the importance of consistent improvement within our tool and for our customers, and are excited to introduce our latest solution “Flow Advisor.” Gain insights on how Flow Advisor works, what makes it so novel, and how it will improve your team's product support efficiency.