Maisie Silverman

5 Ways Video Support Improves Customer Service

In this post, we’ll cover five key benefits of video support, and why it’s a vital part of a successful hybrid support model.

product updates

AI Retrieval updates — Streamline self-service support

AI Retrieval is the Mavenoid tool used for hardware customers to self-service their products. With it, you can increase self-service coverage while decreasing your time to resolution and support team maintenance costs.

chatbots

Deflection vs. Resolution: Why chatbots struggle in tech support

This blog post explores the difference between deflection rate and resolution rate, why support chatbots focus on deflection rate, and how your customer support team can measure metrics that count.

hardware support

Diagnostic vs. Decision Tree Approach - Which is right for your support?

This blog post will break down both what the decision tree and diagnostic approach are and will explain why diagnosing the root cause of a problem is so important in helping truly resolve customers issues.

hardware support

Introducing AI Retrieval

AI Retrieval is the new tool you need for your customers to self-service their products. With it, you can increase self-service coverage while decreasing your time to resolution and support team maintenance costs. Read on to learn what AI Retrieval is, how it works, and where you can implement it.

product support

Speak your customers’ language — the importance of multilingual support

You may be wondering how to address the need for multilingual support within your current support strategy. Mavenoid is here to help. Read on to learn the key benefits of why implementing support in multiple languages will help your company scale.

company news

Streamline support with Mavenoid Copilot

We’re excited to announce our latest product update — Mavenoid Copilot. We created Mavenoid Copilot to remove the burden for support team members of navigating through various tools and tabs to solve a customer's issue.

company news

Introducing the importance of Assistant Webpages in support

Read on to learn exactly what Assistant Webpages are, how they work, and how they can up-level your tech support.

company news

Introducing Mavenoid's Intent Recognition V4

This blog post will outline everything you need to know about Intent Recognition and how it is related to providing phenomenal support. Let’s get started.

culture

Meet  Mavenoid  — Q&A with Mavenoid Senior Frontend Engineer  Thibaut Remy

We virtually sat down with Thibaut Remy, one of Mavenoid’s first Senior Frontend Engineers, to learn more about his experience at the company and how his role and the product have evolved over the past two years.

company news

Announcing Mavenoid’s Zapier Integration

We're excited to announce that our new Zapier integration is now live. With this new integration, Mavenoid can seamlessly integrate with the tools & workflows you are already using.

hardware support

QR Codes and the Future of Hardware Support

In this post, we will outline the impact of QR codes and the future of hardware support. Read on to learn more about what QR codes are, how they can be used for support, and the lasting effects of digitalizing customer service.

product support

Customer support trends —Is automation technology replacing the call center?

With the emergence of new support automation technologies, the extent to which call centers were the most efficient solution is being reassessed. As technology continues to improve, there is the question of if call centers will become completely obsolete.

technical support

Introducing Mavenoid’s Flow Advisor - How Flow Advisor Improves Product Support Efficiency

At Mavenoid, we recognize the importance of consistent improvement within our tool and for our customers, and are excited to introduce our latest solution “Flow Advisor.” Gain insights on how Flow Advisor works, what makes it so novel, and how it will improve your team's product support efficiency.