Maisie Silverman

Customer support trends —Is automation technology replacing the call center?

With the emergence of new support automation technologies, the extent to which call centers were the most efficient solution is being reassessed. As technology continues to improve, there is the question of if call centers will become completely obsolete.

technical support

Introducing Mavenoid’s Flow Advisor - How Flow Advisor Improves Product Support Efficiency

At Mavenoid, we recognize the importance of consistent improvement within our tool and for our customers, and are excited to introduce our latest solution “Flow Advisor.” Gain insights on how Flow Advisor works, what makes it so novel, and how it will improve your team's product support efficiency.

video support

5 Ways Video Support Improves Customer Service

In this post, we’ll cover five key benefits of video support, and why it’s a vital part of a successful hybrid support model.

chatbots

Deflection vs. Resolution: Why chatbots struggle in tech support

This blog post explores the difference between deflection rate and resolution rate, why support chatbots focus on deflection rate, and how your customer support team can measure metrics that count.