customer support Why chatbots suck: A guide to providing superior support automation In this Mavenoid guide, we’ll explore those key questions and more, walking through why chatbots got popular, where they fall short, and how to make them better.
company news Meet Mavenoid — Q&A with Mavenoid's Head of Marketing Jonathan Koo Jonathan Koo joined Mavenoid as Head of Marketing in March 2021. Read on for his thoughts on his experience with building out the marketing team at Mavenoid.
hardware support Guide: How to unite humans & AI to drive customer satisfaction In our digitally connected age, customers expect instant, around-the-clock tech support via any channel. The best way to provide that? Implementing a hybrid model that leverages the best of AI and humans—providing the right level of support, at the right time.
hardware support Guide: Top 10 Do's and Don'ts To Up-Level Your Tech Support In this guide, we’ve compiled the top ten do’s and don’ts of tech support—sharing actionable tips for meeting modern customer needs, building a strong omnichannel strategy, and resolving product support issues in record time.
