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How to make your Help Center future-proof: embracing key trends

Discover the latest trends and technologies transforming hardware help centers. Learn how AI-powered virtual assistants, AR/VR, and self-service options are shaping the future of customer support. Unlock insights and best practices to elevate your help center and drive business success.

customer support

Disrupting support with IoT and connectedness

We’re living through a technological revolution. The best way to stand out from the crowd is to develop your strategy in a way that doesn’t just account for IoT—build a strategy that’s based on IoT.

hardware support

Strategically cutting costs with automation

In today’s economy, where many companies are feeling immense pressure, there’s a need to become lean and cut costs. With a recession looming (or already here), companies everywhere are being forced to get creative about how they provide a great support experience with stagnant or shrinking budgets.

customer support

Why Does Implementation Speed Matter for Product Support?

In today’s fast-paced, digital environment, customers are quick to change loyalties and give their business to competitors if your support experience is lacking.

chatbots

Mavenoid Is Not a Chatbot

In this blog post, we explore why chatbots often fall short for hardware support—and how you can provide superior support with a hybrid AI solution that actually solves customer pain points.

hardware support

Why Mavenoid Was Built for Product Support

Efficiency, personalization, and seamlessness are the name of the game of customer support in 2022—and here’s how Mavevoid delivers.

customer support

How Much Are Product Returns Really Costing You? (Hint: It Could Be Millions)

In this blog post, we explore the following: What are no-fault found (NFF) returns? Why are they costing companies so much money? What can support teams do to address NFF returns and improve customer satisfaction?

customer support

Guide: The ultimate support guide  for consumer electronic brands

If you’re wondering what steps you can take to improve your consumer electronics support, Mavenoid is here to help. Download our new guide, where we’ll share proven strategies for providing exceptional consumer electronics support and highlight solutions that drive lasting success.

culture

Meet Mavenoid — Q&A with Mavenoid's Head of Customer Success Mike Platek

We virtually sat down with Mike Platek, Mavenoid’s Head of Customer Success, to learn more about his role at Mavenoid and his experience since joining 0ver a year ago as one of the first people in the US.

culture

Meet Mavenoid — Q&A with Mavenoid's Product Manager Courtney Goodsell

Read on to gain insights into her experience as a woman in the tech industry and being part of the product team at Mavenoid.

hardware support

Guide: How to get micromobility support right

In this guide, we share five proven strategies for providing exceptional micromobility support, along with testimonials from two industry experts: Oliver Bruce, host of The Micromobility Podcast, and Andrew Miles, Head of the Joyride Alliance and Partnerships at Joyride.

customer support

Guide: 5 tips for scaling your tech support

In this guide, we’ll share five actionable strategies to help you scale without compromising customer service.

customer support

Why chatbots suck: A guide to providing superior support automation

In this Mavenoid guide, we’ll explore those key questions and more, walking through why chatbots got popular, where they fall short, and how to make them better.

company news

Meet  Mavenoid  — Q&A with Mavenoid's Head of Marketing  Jonathan Koo

Jonathan Koo joined Mavenoid as Head of Marketing in March 2021. Read on for his thoughts on his experience with building out the marketing team at Mavenoid.

hardware support

Guide: How to unite humans & AI to drive customer satisfaction

In our digitally connected age, customers expect instant, around-the-clock tech support via any channel. The best way to provide that? Implementing a hybrid model that leverages the best of AI and humans—providing the right level of support, at the right time.

hardware support

Guide: Top 10 Do's and Don'ts To Up-Level Your Tech Support

In this guide, we’ve compiled the top ten do’s and don’ts of tech support—sharing actionable tips for meeting modern customer needs, building a strong omnichannel strategy, and resolving product support issues in record time.