customer service leadership The 6-Star Ninja Skill Set for Kick-Ass Customer Service The next person who answers the phone will determine whether the company is slated or celebrated on social media. Is it a Muppet, or a Support Ninja?
customer service leadership How to Manage Diverse Customer Service Teams Gathering people from very different cultures can be a tough leadership challenge. Turning your team into that smooth wave of productivity that just flows around problems and gets things done no matter what can be really hard.