hardware support

How to make your Help Center future-proof: embracing key trends

Discover the latest trends and technologies transforming hardware help centers. Learn how AI-powered virtual assistants, AR/VR, and self-service options are shaping the future of customer support. Unlock insights and best practices to elevate your help center and drive business success.

customer support

Disrupting support with IoT and connectedness

We’re living through a technological revolution. The best way to stand out from the crowd is to develop your strategy in a way that doesn’t just account for IoT—build a strategy that’s based on IoT.

hardware support

Strategically cutting costs with automation

In today’s economy, where many companies are feeling immense pressure, there’s a need to become lean and cut costs. With a recession looming (or already here), companies everywhere are being forced to get creative about how they provide a great support experience with stagnant or shrinking budgets.

hardware support

2023 Product Support Trends: What to Expect?

This blog post explores emerging hardware trends, and how they will impact the product support landscape in the coming year. Hopefully, this input will be helpful for shaping your 2023 support strategy.

customer support

Why Does Implementation Speed Matter for Product Support?

In today’s fast-paced, digital environment, customers are quick to change loyalties and give their business to competitors if your support experience is lacking.

hardware support

Why Mavenoid Was Built for Product Support

Efficiency, personalization, and seamlessness are the name of the game of customer support in 2022—and here’s how Mavevoid delivers.

customer support

How Much Are Product Returns Really Costing You? (Hint: It Could Be Millions)

In this blog post, we explore the following: What are no-fault found (NFF) returns? Why are they costing companies so much money? What can support teams do to address NFF returns and improve customer satisfaction?

customer support

Guide: The ultimate support guide  for consumer electronic brands

If you’re wondering what steps you can take to improve your consumer electronics support, Mavenoid is here to help. Download our new guide, where we’ll share proven strategies for providing exceptional consumer electronics support and highlight solutions that drive lasting success.

hardware support

Diagnostic vs. Decision Tree Approach - Which is right for your support?

This blog post will break down both what the decision tree and diagnostic approach are and will explain why diagnosing the root cause of a problem is so important in helping truly resolve customers issues.

hardware support

Guide: How to get micromobility support right

In this guide, we share five proven strategies for providing exceptional micromobility support, along with testimonials from two industry experts: Oliver Bruce, host of The Micromobility Podcast, and Andrew Miles, Head of the Joyride Alliance and Partnerships at Joyride.

hardware support

Introducing AI Retrieval

AI Retrieval is the new tool you need for your customers to self-service their products. With it, you can increase self-service coverage while decreasing your time to resolution and support team maintenance costs. Read on to learn what AI Retrieval is, how it works, and where you can implement it.

product support

Speak your customers’ language — the importance of multilingual support

You may be wondering how to address the need for multilingual support within your current support strategy. Mavenoid is here to help. Read on to learn the key benefits of why implementing support in multiple languages will help your company scale.

customer support

Why chatbots suck: A guide to providing superior support automation

In this Mavenoid guide, we’ll explore those key questions and more, walking through why chatbots got popular, where they fall short, and how to make them better.

company news

Introducing the importance of Assistant Webpages in support

Read on to learn exactly what Assistant Webpages are, how they work, and how they can up-level your tech support.

company news

Introducing Mavenoid's Intent Recognition V4

This blog post will outline everything you need to know about Intent Recognition and how it is related to providing phenomenal support. Let’s get started.

hardware support

Guide: How to unite humans & AI to drive customer satisfaction

In our digitally connected age, customers expect instant, around-the-clock tech support via any channel. The best way to provide that? Implementing a hybrid model that leverages the best of AI and humans—providing the right level of support, at the right time.

hardware support

Guide: Top 10 Do's and Don'ts To Up-Level Your Tech Support

In this guide, we’ve compiled the top ten do’s and don’ts of tech support—sharing actionable tips for meeting modern customer needs, building a strong omnichannel strategy, and resolving product support issues in record time.

hardware support

QR Codes and the Future of Hardware Support

In this post, we will outline the impact of QR codes and the future of hardware support. Read on to learn more about what QR codes are, how they can be used for support, and the lasting effects of digitalizing customer service.