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hybrid support model

A collection of 3 posts

video support

5 Ways Video Support Improves Customer Service

In this post, we’ll cover five key benefits of video support, and why it’s a vital part of a successful hybrid support model.

  • Maisie Silverman
    Maisie Silverman
  • Jonathan Koo
    Jonathan Koo
5 min read
hardware support

Guide: How to unite humans & AI to drive customer satisfaction

In our digitally connected age, customers expect instant, around-the-clock tech support via any channel. The best way to provide that? Implementing a hybrid model that leverages the best of AI and humans—providing the right level of support, at the right time.

  • Mavenoid
    Mavenoid
1 min read
hardware support

Guide: Top 10 Do's and Don'ts To Up-Level Your Tech Support

In this guide, we’ve compiled the top ten do’s and don’ts of tech support—sharing actionable tips for meeting modern customer needs, building a strong omnichannel strategy, and resolving product support issues in record time.

  • Mavenoid
    Mavenoid
1 min read
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