product support

5 Ways Video Support Improves Customer Service

In this post, we’ll cover five key benefits of video support, and why it’s a vital part of a successful hybrid support model.

chatbots

Deflection vs. Resolution: Why chatbots struggle in tech support

This blog post explores the difference between deflection rate and resolution rate, why support chatbots focus on deflection rate, and how your customer support team can measure metrics that count.

product support

Version History

With the recent Version History enhancements, not only can content creators see who made edits and when, you can now also undo the changes by reverting to the previously published version of the flow.

hardware support

Introducing AI Retrieval

AI Retrieval is the new tool you need for your customers to self-service their products. With it, you can increase self-service coverage while decreasing your time to resolution and support team maintenance costs. Read on to learn what AI Retrieval is, how it works, and where you can implement it.

customer support

Guide: 5 tips for scaling your tech support

In this guide, we’ll share five actionable strategies to help you scale without compromising customer service.

product support

Speak your customers’ language — the importance of multilingual support

You may be wondering how to address the need for multilingual support within your current support strategy. Mavenoid is here to help. Read on to learn the key benefits of why implementing support in multiple languages will help your company scale.

company news

Introducing the importance of Assistant Webpages in support

Read on to learn exactly what Assistant Webpages are, how they work, and how they can up-level your tech support.

company news

Introducing Mavenoid's Intent Recognition V4

This blog post will outline everything you need to know about Intent Recognition and how it is related to providing phenomenal support. Let’s get started.

company news

Announcing Mavenoid’s Zapier Integration

We're excited to announce that our new Zapier integration is now live. With this new integration, Mavenoid can seamlessly integrate with the tools & workflows you are already using.

hardware support

Guide: Top 10 Do's and Don'ts To Up-Level Your Tech Support

In this guide, we’ve compiled the top ten do’s and don’ts of tech support—sharing actionable tips for meeting modern customer needs, building a strong omnichannel strategy, and resolving product support issues in record time.

product support

Customer support trends —Is automation technology replacing the call center?

With the emergence of new support automation technologies, the extent to which call centers were the most efficient solution is being reassessed. As technology continues to improve, there is the question of if call centers will become completely obsolete.

technical support

Introducing Mavenoid’s Flow Advisor - How Flow Advisor Improves Product Support Efficiency

At Mavenoid, we recognize the importance of consistent improvement within our tool and for our customers, and are excited to introduce our latest solution “Flow Advisor.” Gain insights on how Flow Advisor works, what makes it so novel, and how it will improve your team's product support efficiency.

technical support

Why GPT-3 is a big deal for customer support

AI text generation is fast approaching human-like levels, revolutionizing the way many industries do business. And it's already making customer support more efficient.

technical support

Product support is about pain

Resolving requests is treating pain, but that’s only half the job. The way product support helps move the company forward is by preventing pain.