technical support Why GPT-3 is a big deal for customer support AI text generation is fast approaching human-like levels, revolutionizing the way many industries do business. And it's already making customer support more efficient.
technical support Introducing the ROI Calculator for Tech Support Support teams spend ~78% of their time on troubleshooting. That’s time and money wasted. Do you know how much your company spends on repetitive troubleshooting?
technical support Product support is about pain Resolving requests is treating pain, but that’s only half the job. The way product support helps move the company forward is by preventing pain.
technical support Why troubleshooting with AI matters Large industrial companies spend over 80% of their customer support time on troubleshooting; diagnosing and fixing machines and technical systems that break. Despite this fact, very few companies have a strategy for how
technical support Technical Support Does Not Scale There is a dearth of good tooling for technical support. Tooling and automation is what makes other disciplines scale.
chatbots Customer Support Needs Less Talk, More Troubleshooting Troubleshooting represents the vast majority of time and money spent on technical support, and indeed all of customer support.