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troubleshooting

A collection of 2 posts

technical support

Introducing the ROI Calculator for Tech Support

Support teams spend ~78% of their time on troubleshooting. That’s time and money wasted. Do you know how much your company spends on repetitive troubleshooting?

  • Jonathan Koo
    Jonathan Koo
2 min read
chatbots

Customer Support Needs Less Talk, More Troubleshooting

Troubleshooting represents the vast majority of time and money spent on technical support, and indeed all of customer support.

  • Shahan Lilja
    Shahan Lilja
1 min read
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