It’s no secret that chatbots are a popular solution in the product support world.
67% of consumers interacted with a chatbot over the past year alone—and the global conversational AI market size is expected to reach a staggering $15.7 billion by 2024.
But how helpful are chatbots, really? And are there cases where they might be causing more harm than good?
In this guide, we’ll explore those key questions and more, walking through why chatbots got popular, where they fall short, and how to make them better.
Ready to move past subpar support automation?
Download the guide.
