Large industrial companies spend over 80% of their customer support time on troubleshooting; diagnosing and fixing machines and technical systems that break.
Despite this fact, very few companies have a strategy for how to make the troubleshooting journey as automated as possible.
In this 3-minute talk by Shahan Lilja, CEO and cofounder of Mavenoid, he addresses this, and how AI can be the solution, to an audience of industrial companies at Hannover Messe in June 2019.
Want to book Shahan Lilja for a talk at an event? Get in touch!