remote work 3 Principles to Guide Remote Work Hi there. I’m Natasha, Head of Operations at Mavenoid. Like many companies, Mavenoid made a rapid transition to a fully-remote workplace a year ago. In hindsight, the changeover was pretty smooth. The
technical support Introducing the ROI Calculator for Tech Support Support teams spend ~78% of their time on troubleshooting. That’s time and money wasted. Do you know how much your company spends on repetitive troubleshooting?
technical support Product support is about pain Resolving requests is treating pain, but that’s only half the job. The way product support helps move the company forward is by preventing pain.
company news Mavenoid launches live video for remote product support, using customers’ smartphones Customer support teams around the world struggle with unresolved support cases, as the Coronavirus pandemic has made on-site support near impossible. But as video calling has become the new standard for how millions
company news Mavenoid raises $8 million to end expensive, repetitive technical support Mosaic Ventures joins Creandum and Point Nine Capital in financing Mavenoid, the platform for automated product support. The round was raised on the back of signing new deals with several global Fortune 500
technical support Why troubleshooting with AI matters Large industrial companies spend over 80% of their customer support time on troubleshooting; diagnosing and fixing machines and technical systems that break. Despite this fact, very few companies have a strategy for how
company news Say Hello to the New Virtual Expert Here are some news to make your technical support life easier. This time we've focused on making the interface and functions even more intuitive. Hope you'll like it! Made for mobileTechnical support should
technical support Technical Support Does Not Scale There is a dearth of good tooling for technical support. Tooling and automation is what makes other disciplines scale.
customer service leadership The 6-Star Ninja Skill Set for Kick-Ass Customer Service The next person who answers the phone will determine whether the company is slated or celebrated on social media. Is it a Muppet, or a Support Ninja?
chatbots Customer Support Needs Less Talk, More Troubleshooting Troubleshooting represents the vast majority of time and money spent on technical support, and indeed all of customer support.