chatbots Mavenoid Is Not a Chatbot In this blog post, we explore why chatbots often fall short for hardware support—and how you can provide superior support with a hybrid AI solution that actually solves customer pain points.
chatbots Deflection vs. Resolution: Why chatbots struggle in tech support This blog post explores the difference between deflection rate and resolution rate, why support chatbots focus on deflection rate, and how your customer support team can measure metrics that count.
hardware support Diagnostic vs. Decision Tree Approach - Which is right for your support? This blog post will break down both what the decision tree and diagnostic approach are and will explain why diagnosing the root cause of a problem is so important in helping truly resolve customers issues.
chatbots Customer Support Needs Less Talk, More Troubleshooting Troubleshooting represents the vast majority of time and money spent on technical support, and indeed all of customer support.