customer support Why chatbots suck: A guide to providing superior support automation In this Mavenoid guide, we’ll explore those key questions and more, walking through why chatbots got popular, where they fall short, and how to make them better.
company news Announcing Mavenoid’s Zapier Integration We're excited to announce that our new Zapier integration is now live. With this new integration, Mavenoid can seamlessly integrate with the tools & workflows you are already using.
hardware support QR Codes and the Future of Hardware Support In this post, we will outline the impact of QR codes and the future of hardware support. Read on to learn more about what QR codes are, how they can be used for support, and the lasting effects of digitalizing customer service.
product support Customer support trends —Is automation technology replacing the call center? With the emergence of new support automation technologies, the extent to which call centers were the most efficient solution is being reassessed. As technology continues to improve, there is the question of if call centers will become completely obsolete.