customer support

Why Does Implementation Speed Matter for Product Support?

In today’s fast-paced, digital environment, customers are quick to change loyalties and give their business to competitors if your support experience is lacking.

chatbots

Mavenoid Is Not a Chatbot

In this blog post, we explore why chatbots often fall short for hardware support—and how you can provide superior support with a hybrid AI solution that actually solves customer pain points.

customer support

How Much Are Product Returns Really Costing You? (Hint: It Could Be Millions)

In this blog post, we explore the following: What are no-fault found (NFF) returns? Why are they costing companies so much money? What can support teams do to address NFF returns and improve customer satisfaction?

customer support

Guide: The ultimate support guide  for consumer electronic brands

If you’re wondering what steps you can take to improve your consumer electronics support, Mavenoid is here to help. Download our new guide, where we’ll share proven strategies for providing exceptional consumer electronics support and highlight solutions that drive lasting success.

hardware support

Diagnostic vs. Decision Tree Approach - Which is right for your support?

This blog post will break down both what the decision tree and diagnostic approach are and will explain why diagnosing the root cause of a problem is so important in helping truly resolve customers issues.

hardware support

Introducing AI Retrieval

AI Retrieval is the new tool you need for your customers to self-service their products. With it, you can increase self-service coverage while decreasing your time to resolution and support team maintenance costs. Read on to learn what AI Retrieval is, how it works, and where you can implement it.

customer support

Guide: 5 tips for scaling your tech support

In this guide, we’ll share five actionable strategies to help you scale without compromising customer service.

customer support

Why chatbots suck: A guide to providing superior support automation

In this Mavenoid guide, we’ll explore those key questions and more, walking through why chatbots got popular, where they fall short, and how to make them better.

company news

Announcing Mavenoid’s Zapier Integration

We're excited to announce that our new Zapier integration is now live. With this new integration, Mavenoid can seamlessly integrate with the tools & workflows you are already using.

hardware support

QR Codes and the Future of Hardware Support

In this post, we will outline the impact of QR codes and the future of hardware support. Read on to learn more about what QR codes are, how they can be used for support, and the lasting effects of digitalizing customer service.

product support

Customer support trends —Is automation technology replacing the call center?

With the emergence of new support automation technologies, the extent to which call centers were the most efficient solution is being reassessed. As technology continues to improve, there is the question of if call centers will become completely obsolete.